Why surveys pay
Research companies need responses from specific groups of people, and they pay panel providers for those responses. Zyphora shows surveys that are available to your account and credits coins when the provider confirms a valid completion. The reward is for a finished, accepted response, not for opening a survey.
Because demand changes, a survey can disappear while you are looking at it. Inventory is live: another participant may fill the last quota, or the partner may close the study.
How a survey completion travels
You start a survey
The app opens the partner's survey with an identifier for your account and this task.
The partner records the response
The research provider decides whether the response is complete and valid for the study.
Zyphora receives the callback
The backend checks the provider signature, the identifier and whether this completion was already paid.
Coins reach the wallet
A valid, unique completion is credited once and appears in the transaction history.
Qualifying questions are part of the survey
Most studies begin with screening questions about age, location, work or household. If you do not match the audience, the survey ends before the paid questions. That is a normal outcome, not a fault in the app, and you should not be paid for it.
Answering so the survey counts
- Answer honestly and consistently. Keep age, location and employment details the same across surveys.
- Take a realistic amount of time. Finishing far faster than the stated duration can look like rushed input.
- Finish in one sitting. Closing the survey halfway usually means no response and no reward.
- Use the device and account you started with. Switching can break the identifier that links the completion to you.
- Read attention checks. Surveys often include simple checks; missing them invalidates the response.
Why a survey may not have credited
| Reason | What happened |
|---|---|
| Screened out | You did not match the study's audience, so there was no paid completion. |
| Quota filled | The partner closed the study before your response was submitted. |
| Response rejected | Inconsistent answers, a failed attention check or a speed check invalidated it. |
| Completion not received | The provider has not sent the confirmation yet, or sent it for another identifier. |
| Already paid | The same completion was credited earlier; duplicate callbacks are ignored. |
Some partners confirm in seconds, others batch confirmations. If the app's stated window has passed and the transaction history still shows nothing, contact support with the details below.
What to send support
- The account email you signed in with.
- The survey name or partner, plus the date and approximate time.
- Any reference shown by the survey or in the app's task history.
- A screenshot of the final screen, if you have one.
- Your phone model and app version.
Email support@zyphorarewards.online. Support can trace the task and the provider record, but cannot credit a completion the partner never confirmed.
Check what is live for you
Survey availability changes by country and profile. The app shows the current list.